Orders are dispatched from our Temuka (South Island, New Zealand) store. Shipping and packaging/handling added to all orders unless specified otherwise.
Monday to Friday, we endeavour to dispatch all orders placed and paid for (if received before 3pm), the same day, if items ordered are in stock.
New Zealand orders are sent via CourierPost or Fastway Couriers, depending on the packed size of the order. Normal/standard delivery lead-times are as follows:
Courier Post non-signature, tracked (A4 size or smaller) - next working day, New Zealand-wide.*
Fastway Couriers, tracked (larger than A4) - next working day (South Island) or two working days (North Island).*
NZ Post, untracked standard post (DLE) - only utilised for single orders of Mouthpiece Protectors or Blowpipe Valves. 3-5 working days.*
*Please note, although delivery is normally very consistent, we can not guarantee lead-times or accept responsibility for changes in standard lead-times provided by carriers affected by events or circumstances beyond Gannaway New Zealand's control. The above lead-times do not apply to Rural Delivery (RD) addresses.
International orders are sent via DHL or International Airmail, depending on the packed size and/or value of the order.
DHL (tracked) - normal lead-time is five-seven working days.* Items/orders over NZD100 in value are normally shipped using this service.
International Airmail (NOT tracked) - delivery can vary dpending on destination country service, however normal lead-time is 10-15 working days.* Airmail is normally only used for orders under NZD100 in value.
For products that do not display an international shipping option, shipping pricing/options will be advised prior to charging and dispatching an overseas order.
Please note: shipping charges do not include taxes and/or duties applicable to destination countries for overseas orders.
Flat-rate shipping applicable to New Zealand deliveries only. If incorrect shipping options are selected for overseas orders we will advise actual shipping cost, once an order is packed and weighed, and advise pricing prior to charging.
UK Customers - we are unable to send orders less than £135 (total value, excluding shipping) to the UK.
For overseas orders, we are happy to provide a shipping estimate prior to placing an order. Please send us an e-mail.